Frequently Asked Questions

Please click here to find our size guide page. Please ensure you check the size carefully.

You can also find our size guide page on the footer menu.

We ship Delivered Duty Unpaid (DDU), which is an international trade term. This means that we are responsible for delivering goods to a specified destination, while you (the customer) are accountable for any import duties.

In some countries, you may need to pay sales tax based on the rules and regulations of the country from which you are ordering.

Please check our returns policy here.

For further assistance, please contact us at customersupport@souqe.co.uk

You can return your item within 14 days of it being delivered to you.

Please read our return policy here for further information.

We will conduct a thorough inspection of the item upon return. As outlined in our return and refund policy, if we determine that the item has been used or damaged, we reserve the right to decline the refund at our discretion.